A couple of days ago, I wrote a post about what to do if you can’t access your wireless signal everywhere in your home or office. But even if you normally have a strong signal, sometimes it just stops working altogether. Here’s what to do if that happens to you.
Make sure your computer’s wireless button is on.
Yeah, this is one of those “Are you sure it’s plugged in?” situations. But I’ve accidentally hit my wireless key at times (it’s beside the mute key on my computer) and not realized it right away. If the problem is with your mobile phone or tablet, go into the Wireless settings and make sure it’s still on.
Double-check you’re connected to the network.
If you were connected to another network previously (e.g. at a coffee shop), you may need to reconnect to your home network again if it didn’t reconnect automatically.
Reboot your modem and router.
Sometimes Internet service providers (ISP) make changes on their end that can change the settings that connect your router to the Internet. The way to fix this is to unplug both your modem and your router (you may have one piece of equipment that acts as both) and wait a full 60 seconds. Then plug them both in again and wait for all the lights to stop flashing. At that point, try to reconnect again.
Contact your ISP.
If none of the above works, the issue may be on your ISP’s side. If they’re currently experiencing a service outage, they often note it on their website. Of course if the service is down, you can’t check that from your computer. But if your cellphone has a browser you can check it that way or you can phone their customer service number (you may want to program that into your phone if it doesn’t have a browser). Even if they’re not experiencing an outage, their technical support reps can provide more detailed instructions for trying to get your connection working again.