Fix Email Issues Caused by Upgrading Your iPhone/iPad to iOS 10

People are very passionate about their email, especially when it isn’t working right. This became very apparent after iPhone users recently upgraded to iOS 10.

Even celebrities aren’t immune to tech frustration. Just ask Today Show anchor Hoda Kotb:

The reason for all the angst is that Apple added new options to their email settings that determine whether and how your messages are threaded. Now normally I’m all in favour of offering users more ways of doing things. The problem here is that Apple chose default options that changed the way messages show up in your Inbox from before the upgrade, with a “bonus” feature of making the messages themselves scroll forever. In other words:

The good news is there’s a super-easy fix!

Go to Settings > Mail > Threading. There are three different settings (Organize by Thread, Most Recent Message on Top, Complete Threads) that are turned on by default. Simply turn off the ones you don’t want.

Note: I find it difficult to articulate how each of those settings work, especially as you change the other ones. For the screenshots below, the top one shows what a series of emails and replies looks like when all three options are turned on; the bottom one shows the same emails and replies when all three options are turned off. Your best bet is to experiment with all of them to see which combination works best for you.

All Options On

All Options Off

Thanks to T4L reader Orla who shared this fix in a comment on a related post about email threading in Gmail, Yahoo Mail, Outlook, and iOS:

Stop the Email Threading Madness

You may also be interested in:

Send and Receive Non-Gmail Email from Gmail

Manage Your Outlook Email More Easily with Quick Steps

Elizabeth Kricfalusi

View Comments

  • I have faced email issues, at the time of upgrading my Iphone. Thanks to your tutorial which helps me to get rid out of this problem.

  • Thank you for your help in getting "threads" off my iPhone email. I spent quite a bit of time trying to find an answer to the problem on Yahoo's help site, but did not have any luck. I found your site and fixed it in minutes.
    Thank you!

    • Yay! I'm so glad it helped, Kate. Thanks so much for taking the time to comment! - Elizabeth

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